Delivery

Standard Delivery

Orders over £200 ex Vat qualify for Free standard delivery, Otherwise it is £12.95.

All Fridgetec products are sold with 1, 2 or 3 years parts warranty as standard as stated in our catalogue. All electromechanical parts are covered against defects and will be replaced like for like or with a component which is compatible with the product.

Warranty Exceptions
Unless confirmed as being damaged within 24 hours from initial delivery, all cosmetic items and fabricated items are specifically not covered by the warranty.

  • Shelves / baskets, trays and pans are specifically not covered by warranty.
  • Glass covers or glass panels
  • Light bulbs, tubes, gaskets and trims are deemed consumable and not covered by warranty.
  • Other consumable items and breakables are not covered by warranty.
  • Stock loss due to unit failure, or claims for consequential losses are excluded from warranty.
  • Costs of the warranty engineer having to attend site specific inductions.

 

Important Notes
Warranty is invalidated if non approved technicians have carried out repairs to the warranty equipment.
Warranty is not transferrable.
Incorrect use and use of equipment other than for its designated purposes invalidates the warranty.
Lack of routine maintenance. Condensers should be cleaned every month, water systems on Icemakers should be cleaned every 6 months.
Pentland Wholesale reserves the right to request engineer’s diagnosis reports before supplying parts if applicable.
The serial number of the unit at fault must be supplied for warranty to be implemented.
We reserve the right to collect faulty parts for assessment if applicable.

Labour warranty exceptions
Calls to site where No fault is found; general misuse, abuse and site issues and cabinet location; general cleaning and maintenance; damage caused by movement within premises or relocation; blocked drains; defective power source or use of extension sockets; incorrect power source; following repair by an unauthorised party; general refurbishment.
Regular maintenance must be carried out in accordance with the manufacturer’s specification, the cleaning instructions must be adhered to.

Service Levels
Fridgetec’s service department operates from Monday to Friday inclusive and the opening times are 8:30am – 5pm. We aim to cover any service call within two working days, often next day.

Other notes
Fridgetec. accepts no liability for any losses howsoever caused as a result of the failure of equipment covered by this agreement.
This agreement is with the original purchaser only and is not transferable.
HotelWare Supplies Ltd will not be liable for consequential loss or damage associated with equipment failure.
Fridgetec  reserve the right to exchange the cabinet at our discretion for a new or graded unit.
Parts Warranty where applicable is provided for UK mainland, N. Ireland, Republic of Ireland and Offshore Islands. Any product exported outside of the UK is EX WORKS and excludes any warranty (except Republic of Ireland). Labour warranty where applicable can only be offered for UK mainland only.
This is in addition to and does not in any way effect the statutory rights of the purchaser

Standard delivery 3-5 working days *UK mainland only. FOC

KW, IV, PH, AB and PA Post Codes. *POA

Standard delivery assumes a ground floor level site with clear access, no steps, stairs, obstacles or insufficient door width. Delivery is with tail lift, one man. Access is required for a 7.5 ton vehicle. For restricted site or vehicle access please contact the office (additional cost may be applicable).

 

Next Day Delivery

These deliveries are (generally) not under taken on Fridgetec vehicles and any delivery restrictions such as parking, access and vehicles (delivery vehicles can be up to 18T) ETC should be declared to us before placing orders so that we can contact the couriers and if required enable us to quote any additional cost.

 

POA

Next day delivery is available on the majority of our products. This is a door step delivery service only.

Cut off order time for next day delivery is strictly 12pm. *UK mainland only (*excludes KW, IV, PH, AB & PA postcodes).

 

Off Shore Deliveries

POA

Off shore delivery areas are, Northern Ireland, Republic of Ireland, Isle of Man, Isle of Wight, Channel Islands and off shore Scottish Islands.

Delivery service is 3-4 working days.

 

Added Value Services

These deliveries are (generally) not under taken on Fridgetec vehicles and any delivery restrictions such as parking, access and vehicles (delivery vehicles can be up to 18T) ETC should be declared to us before placing orders so that we can contact the couriers and if required enable us to quote any additional cost.

 

POA

Unpack and position (packaging removed from site).

Unpack, position and assembly (packaging removed from site).

Removal and safe disposal of old units (according to WEEE directive), the unit must be disconnected, clean, emptied and in a safe condition to transport.

Stairwalkers – the service is available for restricted products, please contact the transport department for details.

Pre-delivery inspection.